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Allegiant Air Delays Stockton To Hawaii Flight

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Passengers booked on a Sunday flight to Hawaii from Stockton on Allegiant Air are still fuming at a 27-hour delay.

Among them is groom-to-be Chris Habr.  He and his fiance, along with over a dozen wedding guests, were stuck at the passenger terminal after failing to get information about if and when the flight would leave.

“We were sitting in an airport with no kind of information at all and my bride is bawling her eyes out because she’s afraid we’re just going to have to cancel the whole wedding,” said Habr, from Hawaii.

Allegiant eventually said it took time to get a plane to the airport after a mechanical breakdown and that the delay was for the passenger’s safety.

Allegiant is a low cost, high profit carrier that has numerous online complaints about delayed flights and poor customer service. Some critics say the airline uses older planes that it acquires cheaply, but are prone to break-downs.  Its strategy of keeping few planes in the air means if there is a break-down, passengers will have a long wait for a replacement.

But the web’s largest airline review site, Skytrax, gives Allegiant a 3 out of 5 star rating which it calls satisfactory except for poor or sub-standard service in some areas. Still, over 110 airlines share that rating, including low-cost leader Southwest Airlines.  The ratings are not based on the site’s customer reviews but from its own assessment of airline performance.

Habr’s frustration mirrors many online reviews that say the airline is not forth-coming with information or provided stranded passengers with a means of finding out what was going on.

“When you understand that there’s a delay you should be trying to accommodate your passengers. To take 27 and half hours to get another plane out there is ridiculous,” said Habr.

Luckily, Habr’s wedding party booked a flight five days before the wedding in case there were unknown complications. Allegiant says it will reimburse the Habr party for a night’s lost lodging that cost them about $1,000.

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  • ozinnh

    "You get what you pay for." Along with cheap airfare deregulation has done three things to air travel; reduced safety, reduced reliability and reduced service.

  • jspdtd

    So you booked a low-cost, no frills, small airline and expected top notch service. An airline with 65 aircraft doesn't have much in the way of options of providing a new aircraft like the major carriers do. With Allegiant providing the only flights out of Stockton, not much they could do to rebook them. If they would have driven the 80 miles to SFO seeing as there are a minimum of 6 daily non-stops plus loads of 1-stop connections, I bet they could have been re-accommodated within a few hours at most. But alas, they let the saving of a few dollars dictate their travel plans especially on a day that was a once-in-a-lifetime event. Can't feel sorry for them, you get what you pay for.

  • ozinnh

    There are two ads above the comments section on this page and both are for cheap air fare! Yeah, great marketing!

  • spare

    Seriously. My first thought was you would think you would just get a car, drive an hour and a half to SF, then jump on any of the flights heading to HI. Many of the HI-bound flights make a stop in LA or SF first, and there are several coming through each day. Even if you had to wait overnight before getting on a new flight, it would still be much faster than 27.5 hours. Hell, one could drive down to LAX and find another flight in that time. And the money used on new plane tickets might not have been that much more than what they got reimbursed for the lost lodging. It's all what the added stress, lost time, and lost vacation is worth to you, I guess. At least they gave themselves five days to get things right.

  • anonymous

    I flew these guys out of Las Vegas once…never again. We had one plane break down, a second have a low oil light, then the cabin filled with smoke, so we had to evacuate the second plane. When we ended up in the air (once again, on plane #2), a strong exhaust like smell was pervasive throughout the flight, and I had a bad headache during, and for several days thereafter. They comped us with free water for our troubles, I’m dead serious. I wrote about this in detail to Allegiant, and have yet to hear back. I would strongly recommend that everyone avoid this carrier.

  • Nicole

    I was on this flight originally but when I heard delay for the second time I called customer service and switched my flight to leave from Fresno. They had no problem doing this and I arrived in Hawaii Monday afternoon! I’m perplexed why this option wasn’t made to the customers waiting. The airline could have chattered a bus to get everyone to Fresno. There was plenty of room for all and I still flew back into Stockton. This solution would have by far been more cost efficient!! I’m so happy I switched flights!!

  • NoreneC

    I bought a round trip flight with Allegiant Air to Hawaii from Santa Maria. It was the worst possible flight I have ever experienced. Actually it was not an experience, it was an endurance. There were no delay issues going to Honolulu, however during our return flight we had over 10 hours of delays. Instead of getting home to SLO at 4:00 p.m. we arrived home after 2:00 a.m. The planes are of the bare minimum. The seats do not recline and are squeezed together.

    You pay for everything, even water. It was freezing cold in the cabin and there were no blankets. No entertainment, no movies, no air vents. The flight attendants were nice, it was not their fault, but there were not enough flight attendants on board.

    For all of our inconvenience we were offered $8 vouchers t use at the airport, and a $75 voucher for future flights.

    I will NEVER fly Allegiant again, not even if the flight was free.

    I would have spent less money and time had I driven to LAX and flew on a real airlines.

  • NoreneC

    I booked this airlines not for the cheap flights, they were not cheaper than flying Hawaiian. I booked this airline because it was flying out of Santa Maria, a 30 minute drive from my house compared to driving to LAX.

    I don't think anyone booking these flights expected "top notch" service; but we did expect reasonable service and accomodations on the planes and to get to our destinations.