Diamonds are a girl’s best friend, but they’re Ping Wong’s worst nightmare.
“It’s not right,” Wong told FOX40. “I went [back] to the store and they said I couldn’t return it.”
On March 1, Wong says he bought a $3,000 ring from Samuels Diamonds in Roseville.
“It was just a gift for my wife to make her happy,” he said.
Eight hours hours later, he says he changed his mind. Instead of picking up the ring, he says he and his wife Leni tried to cancel the order.
“The person who sold it me said no,” Wong said. “The company has a 30-day money back guarantee” and it’s written right on his receipt.
Twelve days after he ordered the ring, FOX40 sent him undercover. With cameras, Wong went back in to the store one more time to try and cancel his ring order.
But store employees told him he couldn’t.
They cited the regional manager, who told us the ring Wong ordered was customized, and that’s why the guarantee is void.
“Money back guarantee means they should unconditionally honor the guarantees,” said Gary Almond, president of the Sacramento Better Business Bureau.
There’s nothing on the receipt that says the money back guarantee does not apply to customized orders.
“They didn’t customize the ring. I never even got it,” Wong told FOX40.
We tried to reach out to the jewelry store’s corporate offices in Texas Tuesday, but didn’t hear back.