A hot game of Scrabble should have been the only thing causing tense moments inside a Stockton home on Tuesday night -- but then there were gunshots.
"It hit our widow here. It went through our window and into our wall inside the house," said Jamie Melton, one of three women and four children at home on Mariposa Avenue around 8:40 p.m. Tuesday when bullets came flying through.
"Back window shot out ... two bullet holes here, one up here," said Randi Vest, as she pointed to back windshield damage on the car she can't pay to replace.
"I was crying. I went crazy. My kids ... like my daughter literally 10 seconds (before) went up them stairs, and there's a bullet hole through the stair-casing, through this wall. It could have been her life," she said.
Vest and her loved ones thought the shooting would be their biggest problem, but they say the police made things worse.
"I called 911. It took the cops 30 minutes to get here. When they came, only one officer showed up," Melton said.
"I see SPD pull over one car with one person in it and have like three or four cop cars for one car just for a traffic stop. And they can't come over here to see if everything is OK?"
Right now Stockton has 394 officers to patrol 300,000 people.
"Since there was no immediate threat at that time, it becomes a lower priority," said Officer Joe Silva with the Stockton Police Department.
"But we didn't know if the suspects were here.That's why we called them to come out, to make sure everything was OK," Melton said.
The response time wasn't their only concern. They say they were asked to look for evidence.
"Obviously our officers would not be telling people to pick up evidence that's related to a crime that just occurred at their house," Silva s said.
But the women are adamant.
"My husband works from 2:30 in the afternoon till 2:30 in the morning. Why should I be out here at night looking for bullet casings? That's their jobs," Vest said.
No one's come to collect the bullet fragment that lodged in Vest's daughter's car seat.
According to Stockton police, evidence techs were working other calls and couldn't come out to Mariposa until midnight, but they did come.
The women claim when the techs finally arrived, they didn't even open the doors of the targeted car -- only shining their flashlights over the scene.
"I don't feel safe. I don't feel like they protect and serve, like their motto says," Vest said.
Silva maintains his department is taking this case very seriously and has secured neighborhood surveillance video to help with the investigation.
The women say they're skeptical and plan to move.
They also say there are no gang ties or other troubles that would have drawn fire to their home.