Since Uber came to Sacramento in 2013, hopping in a car with a stranger has become common, even comfortable.
Some in Sacramento tell FOX40 they use the ridesharing service multiple times a week.
This weekend one of its drivers, 45-year-old Jason Dalton, was charged with murder for a crime spree that killed six people in Kalamazoo, Michigan,
Sacramento rider Page Arsenaux was hesitant to place any blame on uber.
"It was bound to happen at some point or another, but I don’t necessarily think Uber is to blame because it's not reasonably foreseeable that these kinds of things can happen,” Arsenaux said.
During a conference call to address safety questions, Uber’s team of security experts emphasized how Dalton had no criminal record, passed all background checks and had great ratings in the month he drove for the company.
While some riders think the tragedy should spark change in the way drivers are vetted, Chief Security Officer Joe Sullivan said, “I don't think we will be changing our screening process for onboarding new driver partners as a result of this incident…no background check process would have flagged and anticipated this situation."
The night of the murders, a rider reported Dalton was driving erratically.
Uber says the company gets a lot of those, so he wasn’t immediately suspended.
Police say Dalton continued picking up customers during the shooting rampage.
When asked about the possibility of adding a panic button similar to what’s in place in India, security experts said in the US calling 9-1-1 is the best option.