PIONEER, Calif. (KTXL) -- Nearly 300 Amazon packages were stolen from the Pioneer Post Office after a driver dropped them off over the weekend while the post office was closed.
The Amador County Sheriff's Office reports a deputy was called to the post office Monday after the postmaster reported the theft.
The postmaster says a driver for an Amazon courier service left four pallets behind the post office Sunday. The Pioneer Post Office is closed on Saturdays and Sundays.
“They should have gone to the Jackson Post Office and, in fact, this company did the same thing the previous Sunday,” said Amador County Undersheriff Gary Redman.
A spokesperson with Amazon said the delivery driver was hired through a third-party company.
“This does not reflect the high standards we have for our contracted carriers. We are working with customers to make this right,” the spokesperson said in a written statement sent to FOX40.
Investigators said they do not have any surveillance or witness information to go on.
Customers have been left waiting and wondering whether they would have any presents for their family this Christmas.
“They weren’t just gifts, they were things to make her quality of life better and now they’re gone,” said Jessica Walling.
Around $500 worth of presents meant for Walling's disabled mother and her 5-year-old son were stolen.
“It’s not fair for someone to be so cruel,” Walling said. “And I understand people have hard times and they make bad decisions, but you have to remember there are repercussions and you’re hurting people.”
Amazon said once their investigation is complete, customers who did not receive their orders will be able to get a refund.
Walling said she is praying it happens in time for the holiday.
“No matter what happens, there’s a reason and everything works out the way it’s supposed to. That’s the way God does it,” Walling said.
The sheriff’s office has a list of the tracking numbers for the packages taken. Just call their main line to see if you’re impacted.
Amazon said it will work with customers on a case-by-case basis. Victims will need to report missing packages to customer service.