ROSEVILLE (AP) — The California Department of Motor Vehicles says a computer failure that crippled more than half its offices around the state was caused by multiple hard drive failures in both primary and backup systems.
DMV spokesman Jaime Garza says the department maintains disaster recovery systems but the systems were not designed to handle the loss of multiple hard drives over a short period of time. It was not immediately clear what caused the disks to fail.
Garza says the outage began Monday, but some offices also had trouble Friday because of a scheduled security upgrade.
More than 100 field offices remain hampered by the outage. The affected offices are still able to provide driving tests and some can process driver’s license matters but not vehicle registrations. Online services are still functioning.