Fire at Fresno Comcast Facility Knocks Out Phone Service, Local Businesses Affected

California Connection
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FRESNO–

A fire at a Comcast facility in Fresno knocked out phone service for some customers across much of the state, including Sacramento Wednesday afternoon.

A Comcast spokesperson said service was only interrupted for a short time, and everything is expected to be back up and running for everyone by 5 p.m.

The company would not say how many customers were affected.

The Fresno County Sheriff’s Office posted on its Facebook page Wednesday to urge people to not call 911 because of any cable or internet outage, saying it’s not actually an emergency.

FOX40 visited some Sacramento businesses that were impacted.

Relles Florist and Scuba World both lost phone service in the afternoon due to the Comcast outage.

Jim Relles decided to close his flower shop at 3:30 Wednesday afternoon instead of 5:30.

“Well it’s pretty frustrating,” said Relles, who did not enjoy sending his employees home early. “They need the money. They need the hours.”

Relles said phone sales make up about 60 percent of the shop’s business, and without phones, there wasn’t enough work.

Staff members at Scuba World were having trouble scheduling and confirming scuba classes for customers without phone service.

Both business expected normal operations to resume Thursday.

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