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A disabled veteran who was looking forward to moving into the new home she just bought was met with a surprise after she realized another family has already moved in.

Marietta Sherrod said she was supposed to get the keys to the house on Helio Drive in Sacramento on Tuesday, but instead, got the news that other people had made themselves at home, and now she is not able to close escrow.

Sherrod’s real estate agent Gwendolyn Roe said the people inside are there illegally, but the family has a different story.

While wanting to remain anonymous, the family tells FOX40 they found the house for rent on Craigslist and paid a man, who claimed to be the owner, more than $3,000 to rent the home on Helio Drive. They said they don’t have enough money now to move out of the house.

This is bad news for Sherrod and her husband who were expecting to move in this week.

“They’re staying in our house, and I can’t move in until we get them out,” Sherrod said.

Roe explained that while they have called the police, the situation is more complicated than just kicking them out.

“Squatters have certain rights they can’t just be removed from the property they have to be evicted, they have to go to court,” she said.

The next step in the process is unclear as Roe said the listing agent will make the next move.