Post-it note left for woman with COVID-19 says no more mail delivery

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SMITHVILLE, Texas (KXAN) — Sitting in her kitchen, Pamela Bilbo described the fever and body aches she has experienced. She said it’s a good day because she can get out of bed. 

“It comes in waves,” she explained. “One day doing okay, a few hours later, you are down and out.” Bilbo, 65, said she tested positive for COVID-19 in April.

Last week, she said she found a note in her mail that not only shocked her but added to her stress.

“A little two-inch by two-inch post-it note from my carrier was in there,” said Bilbo. “That said they could no longer deliver my mail because someone had tested positive for COVID-19 at this address.”

Bilbo said that she worried about receiving her bills and packages, including her sister’s cancer medication, which they normally get through the mail. 

“My mailbox is out on the street away from my house. I called Smithville Post office and they couldn’t tell me why except Bastrop police told them to stop my mail,” Bilbo explained.  

Postal officials said Bilbo’s mail service has since been restored, saying the note “was left in error.”

“We apologize for any inconvenience that may have been experienced by our customer,” communications specialist Becky Hernandez said in an email. “As soon as local postal managers were made aware, they took steps to resolve the issue and have confirmed that mail delivery has resumed.”

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